From Comments to Conversations in the Digital Era

Nov 12, 2025  /  Rebecca J. Blankenship

Civil Discourse as an Essential Digital Literacy Skill

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Social media and other online venues serve as our modern public squares, where traditional conversations that once took place face-to-face now occur among comment sections, group chats, and text messages. While digital communication spaces are convenient, especially when a quick response is needed, they can also devolve into echo chambers, becoming embattled arenas for miscommunication and misunderstanding.

In today’s highly charged online communities and content platforms, civil dialogue and open conversations are essential components needed for a balanced and informed virtual-dialogic ecosystem. It could be argued that mindful and respectful communication in online settings is an essential digital literacy skill that must be intentionally practiced and observed to ensure that productive dialogue is not confined to individual or collective thought silos.

Receptive Discussions Build Mutual Understanding
Receptive discussion starts with active and engaged listening. When people engage online with ideas and perspectives that diverge from their own, they are more likely to expand their understanding of complex issues if they are adaptable to and reflective of diverse viewpoints. Too often, algorithms reinforce existing beliefs, which narrows perspective and stifles open communication. By intentionally and respectfully engaging with dissimilar viewpoints, one can cultivate understanding and reduce ideological polarization.

Civil Online Debate Strengthens Existing and Emerging Perspectives
Engaging in open dialogue and debate is an opportunity to experiment with new ideas, refine one’s reasoning, and reassess one’s beliefs. Respectful discussion and debate enhance critical thinking skills, helping individuals recognize the strengths and weaknesses of their existing ideological positions. By contrast, personal attacks or provocative language devolve meaningful exchanges and discourage authentic discussion and potential transformational thought.

Respectful Disagreement Supports Cognitive Transformations
Online spaces flourish when individuals feel secure when expressing their opinions. Civility does not imply that disagreements should be avoided; rather, it suggests that disagreements should be addressed respectfully and in good faith. Curiosity, humility, and patience should be the hallmarks of digital conversations in order to create dialogic communities built on mutual respect and trust.

Productive Dialogue Encourages Personal Growth
Every conversation is an opportunity to engage in new ideas. Civil and respectful dialogue encourages self-reflection, which inherently challenges an individual’s ethos. The individual is then introspectively challenged to ask not only “What do I believe?” but also “Why do I believe it?” and “What might I be overlooking?” The openness and willingness to self-evolve are what transform dialogue from mere debate into a mutually shared breakthrough.

The Future of Collaborative Dialogue Depends on How Individuals Communicate Today
As technology continues to evolve and influence digital interactions, the dialogic tenor set in online conversational spaces will define the next generation’s expectations for civic and productive engagement. If we want a society that values progressive truth, then we must practice and reflect those values in our digital interactions.

Open dialogue and civil discussion are not about gaining followers or likes on posts. They’re about encouraging collaboration, establishing common ground, and creating understandings that foster strong relationships. We must be reminded that behind every profile picture and post, there is an individual seeking clarity and truth in an increasingly cluttered and clouded algorithmic marsh. If we approach our online conversations and discussions with that recognition, we can transform the internet from a place of persistent division into one of genuine connection and enduring growth.

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Rebecca Blankenship

Rebecca J. Blankenship is an award-winning educator and researcher with over 25 years of teaching experience. Her current research examines the ecologies of meanings as a systems-based, hermeneutic approach to ethics in AI and gen-AI teaching and learning modalities. She is currently an Associate Professor in the College of Education at Florida Agricultural and Mechanical University.