KnowledgeNet helps Train Cisco on Cisco
THE CISCO CHALLENGE
Cisco Systems® needed to arm more
than 300,000 channel partner employees and 40,000 Cisco employees with complete
knowledge of all Cisco networking products. And they needed to get started
quickly – in weeks, not months or years.
Cisco had been relying on
traditional classroom-based training, and was searching for a blended e-learning
solution that would allow their employees and partners to train "anytime,
anywhere," reduce training costs, and eliminate unwanted travel expenses.
They also needed a solution that offered unlimited seating, live and self-paced
delivery options, and a fast time to market for new product training.
CISCO Shifts to KnowledgeNet e-Learning
In November 1999, Cisco announced
a large-scale initiative to shift its training strategy to an e-learning model.
To accomplish this-and help validate that e-learning is a viable, scalable
training solution - Cisco joined forces with KnowledgeNet to launch a blended
e-learning pilot program.
Cisco selected KnowledgeNet, an
authorized Cisco Learning Solutions Partner, for the pilot, after an exhaustive
study of the e-learning marketplace. According to Tom Kelly, Vice President,
Internet Learning Solutions Group, Cisco Systems, "What impressed us about
KnowledgeNet was their custom development and their understanding and attention
to serving unique learning styles."
offerings range from live training. instructor-led and self-paced e-learning, to
Increased productivity, revenue, and customer loyalty. mentors and hands-on
Cisco Systems (www.cisco.com) is the
worldwide leader in networking for the Internet, with nearly 40,000 employees
working in 430 offices in 60 countries. Cisco is a true global leader –
holding the number one or two market share in virtually every market segment in
which it competes. Since going public in 1990, Cisco annual revenues have
increased from $69 million to $18.9 billion in fiscal 2000.
Cisco needed to find an effective way to train more than 300,000 channel
partner employees and 40,000 Cisco employees on Cisco networking products.
The Solution: Cisco moved towards a blended e-learning solution
that includes KnowledgeNet LIVE (instructor-led) and KnowledgeNet INTERACTIVE
Effective training, scalable to a
Reduced costs by $4,000 per
Certification pass rates of 94
Faster time to market for new
Increased productivity, revenue,
and customer loyalty
"Knowledge Net's e-learning solutions enable Cisco
channel partners and employees to stay ahead of rapidly changing technology. The
courses have helped us reduce costs, increase productivity, and improve customer
THE CISCO BLENDED E-LEARNING SOLUTION
The Cisco seven-week pilot program was designed to train
approximately 100 primarily non-technical Cisco employees on Cisco networking
and the core knowledge necessary to achieve CCNA® (Cisco Certified Network
worked with Cisco to provide content creation, as well as both live,
instructor-led e-learning and interactive self-paced courses over the Web. Cisco
then added several components to he learning experience. These included a
virtual campus, practice testing environment, study groups, mentoring, peer
review sessions, additional live e-learning review events, virtual labs, and
qualitative and quantitative assessments.
THE CISCO RESULTS
blended e-learning approach was well received by participants. Seventy-two
percent said it was a useful way to learn, and 74 percent reported that they
were satisfied with the blended learning method of conveying course content. In
addition, five of the non-technical participants took and passed the CCNA exam.
Cisco further concluded that cost savings leveraged through
this blended learning solution were $207,164, or $4,000 per student compared to
ILT. The program's results were significant enough to lead Cisco to pursue a
transition plan to help all of its authorized Cisco Learning Partners consider
more e-learning and blended learning courses.
According to Kevin MacRitchie,
Vice President, Worldwide Channel Technical Operations, Cisco Systems, "KnowledgeNet's
e-learning solutions enable Cisco channel partners and employees to stay ahead
of rapidly changing technology. The courses have helped us reduce costs,
increase productivity, and improve customer satisfaction."
Today, KnowledgeNet's e-learning solutions are providing
Cisco employees and partners with several advantages they did not have with
traditional classroom-based training including unlimited seating capacity,
multiple learning formats, reduced training costs, and improved retention. In
fact, 94 percent of KnowledgeNet e-learning students seeking Cisco certification
pass their exams the first time.
In addition, KnowledgeNet
e-learning courses are helping Cisco deliver just-in-time training on newly
developed Cisco products to their worldwide audience. This faster time to market
is translating into increased productivity, customer loyalty, and revenue.
According to MacRitchie, "We have also found that the more we educate our
customers and partners about our products, the more likely they are to remain
loyal to Cisco. e-Learning helps us achieve this objective quickly and
CISCO SYSTEMS BOTTOM-LINE RESULTS
exemplifies the best-of-breed in the online training world. Our goal in working
with e-learning partners is to ensure that the students have the best possible
learning path for turning the change brought about by the Internet revolution
into a competitive advantage.
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